Definitions:
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“We/Us/Our” / “Papas Fast Food” means Papas Fast Food, the operator of this Website and Application.
“Website” means www.papasalsager.co.uk.
“Application” means the Papas Fast Food mobile application used for placing food orders.
1. Introduction
These Terms and Conditions govern the sale of all goods by Papas Fast Food and form the basis of the contract between you and us. When placing an order via our Website or Application, you will be guided through the ordering process. Before submitting your order, please review it carefully and read these Terms and Conditions. If you are unsure about any part, please contact us for clarification.
2. Our Contract
All orders are subject to availability and confirmation of the order price. Delivery times may vary due to availability and external factors outside our control. To place an order with Papas Fast Food, you must be over 18 years of age and use a valid payment method. We reserve the right to refuse any order. Confirmation of your order and acceptance of the contract will be sent to you via email, SMS, or through the Website/Application once your goods have been dispatched.
3. Pricing and Availability
We strive to ensure all prices, descriptions, and availability details on the Website/Application are accurate. If a pricing error occurs, we will inform you promptly and allow you to either reconfirm or cancel your order. If we cannot contact you, your order will be treated as cancelled, and any payments made will be fully refunded. Delivery costs will be displayed clearly and included in the total price.
4. Payment
All online payments are processed securely. Upon order submission, your payment method will be authorized and debited accordingly. Once payment is confirmed and your order dispatched, the payment will be treated as full settlement for your purchase.
5. Delivery Estimates
Delivery and collection times are approximate. While we aim to meet estimated times, we cannot guarantee exact delivery times due to unforeseen circumstances.
6. Refunds & Charge-backs
For any payment disputes or refund requests, please contact us directly using the details below. We will assist you promptly with any queries regarding your transactions.
7. Order Cancellation and Amendments
Once your order is confirmed and payment taken, cancellation is generally not possible. To request changes or cancellations, please contact us immediately and we will do our best to assist, though we cannot guarantee changes after processing has begun.
8. Feedback
If your order does not meet your expectations, you can provide feedback via the feedback page on our Website or Application. We review all feedback seriously to improve our service.
9. Compensation
If you are unhappy with the quality of our goods or service, please contact us directly to raise your complaint. We will handle your concerns fairly and aim to resolve issues promptly.
10. Customer Support
You can contact our Customer Support team via the “Contact Us” form on our Website or Application for any order-related enquiries.
11. Privacy Policy and Terms of Use
Use of our Website and Application is governed by our Privacy Policy and Terms of Use, which are incorporated into these Terms and Conditions by reference.
12. Variation
We reserve the right to amend or update these Terms and Conditions or any part of the Website/Application at any time without prior notice.
13. Invalidity
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed, and the remaining terms will remain in effect.
14. Waiver
Failure by us to enforce any part of these Terms shall not be considered a waiver of our rights in any other situation.
15. Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland depending on your residency.
Papas Fast Food
Website: http://papasalsager.co.uk
Address: 86, Crewe Road, Alsager, Stoke On Trent, ST7 2JA
Tel: 01270 872550